FitnessTracker
Questions about workouts, progress, your account or syncing.
What to include
Include your device, app version and the steps that led to the issue. For a sync problem, keep your local training data until the issue is resolved.
Here to help
Keep moving forward.Let’s sort it out.
Choose a topic below for help with your training, routines or orders.
Routine Planner
Help with access, daily routines, reports or moving your planner data.
What to include
Include the planner website address, your browser and what happened. Keep a backup before importing data or clearing browser storage.
Shop & orders
Questions about a product, checkout, delivery or an existing order.
What to include
For an existing order, include your order number and the email used at checkout. Describe the item and the issue so we can identify the right order.
Get in touch
Something else?
Our public support email is not available yet. Contact details will appear here when support opens.
Share only what’s needed.
Never send passwords, login codes or payment card details. Crop personal information from screenshots and avoid sending full journals or training exports unless needed to resolve your request.
Operator & contact detailsUsed the earlier planner preview?
The recovery page can export copies saved by the previous preview in this browser. Use the same browser and device where you tried it, and keep your backup until you have checked the imported data.
Open preview recoveryAccount & data deletion
Find the tracker’s in-app steps and learn how planner local copies differ from cloud data. The external request channel is still being prepared.
View deletion information